AI Agent
Conversational AI Agent for PrintMarket
A first-line support AI agent answers customer questions, advises on products and services, drives sales, and places orders autonomously 24/7.
Technology stack
Client
PrintMarket.ua is a Ukrainian online store for printing and promotional products, with a broad assortment and a complex product model.
Problem
High load on first-line support due to a large volume of repetitive questions. Employee burnout and reduced efficiency in handling requests.
Solution
We developed an AI agent with a dynamic knowledge base that is continuously updated.
The agent conducts dialogues about 250+ products, retrieves up-to-date prices in real time, takes orders, and sends them directly to the CRM system.
Result
Stable daily conversations
Order intake with CRM handoff
Reduced team workload
Satisfied user
Implementation stages
Week 01
Solution Architecture
Business process analysis and solution architecture definition.
Week 02
Preparation
Infrastructure setup.
Development
Building AI agents and required integrations.
Week 03
Development
Building AI agents and required integrations.
Week 04
Implementation
Launching into real operational scenarios.
Support period
Training
Adapting logic and scenarios, and training on real cases.
Support
Ongoing maintenance, quality control, and stability monitoring.