AI Agent

AI Technical Support Agent. NDA

An AI agent answers distributor questions and provides guidance on equipment, specifications, and operation 24/7.

Technology stack

Client

NDA — a European manufacturer of equipment and components with a global distribution network.

Problem

Distributors operate in more than 160 countries.

Different time zones and a high volume of inquiries create a constant load on the technical support team and make real-time communication difficult.

Solution

We developed an AI agent with a dynamic knowledge base that is continuously updated.

The agent conducts dialogues about the equipment, provides technical specifications, recommends compatible components, and explains operating conditions and usage specifics for distributors in any time zone.

Result

Dynamic knowledge base

Explanation of operating conditions and usage specifics

24/7 equipment consultations

Compatible component recommendations

Implementation stages

Week 01-03

Scoping

Analysis of processes, data types, and support requirements.

Week 04-07

Development

Solution development, building knowledge bases, and unifying them into a single operating workflow.

Week 08-10

Testing

Validating data processing accuracy and response quality.

Week 11-12

Implementation

Go-live within operational workflows: configuration, acceptance, and handover into operations.

Support period

Support

Ongoing development and evolution of the agent.