SOLARA Privacy Policy

Effective date: 02.03.2026
Last updated: 02.03.2026

This Privacy Policy explains how SOLARA (hereinafter “we”, “us”, “our”) collects, uses, stores, and protects the personal data of users of the website [solara-agency.com] (the “Site”), and what rights you have.

1. Data Controller

Email for privacy-related inquiries: info@solara-agency.com

If you are located in the EU/EEA, we process personal data in accordance with the General Data Protection Regulation (GDPR).

2. What data we collect

We may collect the following categories of data:

2.1. Data you provide voluntarily
• First and last name (if needed)
• Email
• Phone number
• Company/position (if provided)
• Message/request details and materials you submit via the form

2.2. Technical data (automatically collected)
• IP address (or part of it, depending on settings)
• Browser type, operating system, device type
• Language, time zone
• Site interaction data (pages viewed, events, clicks)
• Cookies and similar technologies (see Section 8)

3. How we use your data (purposes of processing)

We process data for the following purposes:
3.1. Responding to your request (contact form, consultation, commercial proposal).
3.2. Operating and improving the Site, as well as ensuring security and stability.
3.3. Analytics and statistics on Site usage to improve content and services.
3.4. Marketing communications (only if you have given consent or where permitted by law): e.g., responding to inquiries, follow-ups, materials about SOLARA services.
3.5. Legal obligations and protection of rights/interests (in case of disputes or official requests).

4. Legal bases for processing (GDPR)

We process personal data on the following legal bases:
• Consent (when you voluntarily submit data via a form or agree to cookies/marketing).
• Contract or pre-contractual steps (to prepare an offer or fulfill arrangements).
• Legitimate interests (Site improvement, security, abuse prevention, basic analytics).
• Legal obligation (where required to comply with applicable law).

5. Who we may share data with

We do not sell your personal data. We may share data only with:
• technical service providers (hosting, analytics, CRM/email, forms) that process data on our behalf;
• contractors involved in handling your request (if necessary);
• public authorities, where required by law.

In such cases, we aim to use appropriate agreements/terms for data processing and access restrictions.

6. International data transfers

Your data may be processed in countries outside your jurisdiction (for example, if we use global cloud services). If you are in the EU/EEA, we apply GDPR-compliant transfer mechanisms (e.g., Standard Contractual Clauses) where required.

7. Data retention

We retain data:
• for form inquiries — as long as necessary for communication and/or entering into or performing a contract, and for internal record-keeping;
• for analytics — in anonymized or aggregated form where possible;
• for legal purposes — according to applicable legal retention periods or as needed to protect our rights.

8. Cookies and analytics

We use cookies and similar technologies for:
• proper Site functionality (essential cookies),
• analytics and improvements (analytics cookies),
• marketing purposes (marketing cookies — with consent, where applicable).

You can manage cookies in your browser settings or via the cookie banner/settings on the Site (if implemented).

9. Your rights

Depending on your location (including the EU/EEA), you have the right to:
• access your data,
• correct inaccurate data,
• request deletion (“right to be forgotten”),
• restrict processing,
• object to processing (including based on legitimate interests),
• data portability,
• withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal),
• lodge a complaint with a data protection supervisory authority.

To exercise your rights, email us at: info@solara-agency.com

10. Data security

We apply organizational and technical measures to protect data from unauthorized access, loss, or disclosure. However, no method of data transmission over the internet can guarantee absolute security.

11. Children’s data

The Site is not intended for individuals under 16 years of age (or another age defined by local law). We do not knowingly collect data from minors. If you believe a minor has provided us with data, please contact us and we will delete it.

12. Changes to this Policy

We may update this Policy from time to time. The current version will always be available on the Site with the latest update date.

13. Contact

For privacy and data processing inquiries:
Email: info@solara-agency.com